Your satisfaction is our priority. Learn about our return and refund policies for luxury timepieces
We offer a comprehensive 14-day return policy for all authentic timepieces purchased from Pre-Owned Timepieces. Your satisfaction and confidence in your purchase are our top priorities.
Email us at returns@andrewswatches.com or call +1 (330) 574-3788 within 14 days of delivery to initiate your return.
We'll provide you with a Return Authorization (RA) number and detailed return instructions, including prepaid shipping labels.
Package your watch in the original box with all included materials. Use the provided shipping label and tracking number.
Once received, we'll inspect the watch and process your refund within 5-7 business days to your original payment method.
* Return shipping is covered by Pre-Owned Timepieces
We understand that sometimes you may wish to exchange your timepiece for a different model. We offer exchanges within the same 14-day period, subject to availability and price differences.
Our customer service team is here to help with any questions about returns or refunds.